SHIPPING & DELIVERY
Can you ship to my country?
We can ship our products to almost every country and can offer a free shipping service for most of them.
We do not ship to: Chinese mainland, South Sudan, Yemen, Crimea, and Syria.
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China, Europe and in the USA.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How does Azluxgroup ship your order and how long does it take to ship?
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
- The total time is the sum of the processing time and the shipping time.
- Processing time: the time between when you place an order and when we ship it;
- Shipping time: the time between when your order has been shipped and delivered to you;
- The total delivery time: is calculated from the time your order is placed until the time it is delivered to you. The total delivery time is broken down into processing time and shipping time.
- Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
- Shipping time: The time for your item(s) to travel from our warehouse to your destination.
All items sold at Azluxgroup are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina,
Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
Full refunds are not available under the following circumstances:
- Delays caused by the buyer providing incorrect or incomplete delivery information;
- Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
- Any un-insured order that is lost or stolen;
- Delays in delivery caused by any other beyond Azluxgroup’s control, such as public holidays and Customs issues.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.